Lakeland Surgical & Diagnostic Center will provide each patient with written information regarding Patient Rights to include notice of rights, physician financial interests or ownership in the Ambulatory Surgery Center (ASC), Advance Directives, submission and investigation of grievances, exercise of rights and respect for property and person, privacy and safety, and confidentiality of clinical records.
Notice of Patient Rights
- The patient will receive a copy of the Florida Patient’s Bill of Rights at the time of admission.
- Patient Rights are posted in the waiting room for reference in both Spanish and English.
- In the event that a patient requests to change their physician or their anesthesiologist, the attending physician and/or anesthesiologist would be notified. In the event that LSDC is unable to make such changes for that date or service, the patient would be given the option to reschedule to accommodate their request.
- During admission the patient will be given the opportunity to submit a completed Advance Directive.
- If the Advance Directive contains a Do Not Resuscitate Order, the patient will be notified that the provision will be suspended during his or her procedure and recovery in the facility.
- If the Advance Directive documents are placed on the chart and the patient is subsequently transferred to a higher level of care, the presence of Advance Directives must be clearly communicated during hand-off.
- Appropriate documentation will be noted on the patient consent form and electronically.
The facility has established grievance procedures for documenting the existence, submission, investigation and disposition of a patient’s written or verbal grievance. Please direct comments, suggestions or complaints to the Privacy Officer at 863.683.2428 or by emailing [email protected].
Exercise of rights and respect for property and person
- The patient has the right to:
- Exercise rights without subjection to discrimination or reprisal
- Voice grievances regarding treatment or care
- Be informed about treatment or procedure and risks and benefits as conducted when obtaining patient clinical consent
- Adjudged incompetent patient rights shall be exercised by the court-appointed person. Proper documentation shall be obtained and filed in the patient’s permanent medical record.
- A patient has the right to designate any legal representative in accordance with state law to exercise his or her rights to the extent allowed by state law i.e., through Healthcare Surrogate form and the Advance Directive information packet provided to the patient.
Privacy and safety
- The patient will be provided additional privacy rights as outlined in the HIPAA Notice of Patient Privacy Practices, which is provided to the patient upon admission and posted in the facility waiting room.
- Personnel are trained on privacy and safety standards in order to provide the patient with care in a safe and private setting free from abuse or harassment.
Confidentiality of clinical records
Medical records are protected in accordance with privacy and security standards as specified by 45 CFR parts 160 and 164.