Financial Information

Please contact the Insurance Verification Department prior to your visit to discuss insurance benefits or to ask any financial questions. You may reach us by calling 863.683.2428, Option 2, or by emailing We will be able to provide an estimate of the cost of your procedure that includes co-payments, deductibles, co-insurance and out-of-pocket amounts as determined by your insurance carrier.


Estimated patient financial responsibility is due prior to your visit. Payment in full is required unless a payment arrangement has been made.

Payment can be made in the form of check, money order, cash or credit card. Postdated checks are not accepted.

For your convenience, payments may be made online or by calling the Insurance Verification Department at 863.683.2428, Option 2.

We offer payroll deductions for employees of the following organizations: City of Lakeland, Lakeland Regional Health, Lakeland Surgical & Diagnostic Center and Watson Clinic.


Facility charges will be billed by Lakeland Surgical & Diagnostic Center. Professional fees will be billed separately by your physician and anesthesiologist. If applicable, you will receive a separate bill for surgical assistants, radiologists, pathologists or third-party implant companies.

You should also contact your insurance carrier regarding your cost-sharing responsibilities for both facility charges and professional fees. (See Questions to Ask.)

The healthcare providers mentioned above may or may not participate with the same insurance carriers as Lakeland Surgical & Diagnostic Center. It is always a good practice to contact your insurance carrier to inquire if all healthcare providers are in network for your upcoming visit.

You can access Florida Health Finder to find facility benchmarking, quality measures and statistics regarding healthcare in Florida.

Discounts and Financial Assistance

Insured patients will receive a discount off billed charges based on the contractual agreement with the insurance carrier.

Uninsured patients will be offered a self-pay rate, which is a percentage off billed charges.

There is no application process required to receive these discounts. Lakeland Surgical financial assistance and charity program is limited to the above discounts and payment plan options.

Collection Policy

Lakeland Surgical & Diagnostic Center’s standard collection policy is to produce and send two patient statements reflecting the patient’s cost-sharing responsibility. If the statement balance is not paid in a timely manner, a collection notice will be sent. This notice will inform the patient that the unpaid balance will be placed with a collection agency.